Refund policy

Return and Refund Policy
General 30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days from the date of receipt of your item.

To qualify for a return:

  • The item must be returned in the same condition as received—unused, unworn, with all original tags and in its original packaging.
  • Opened and unopened products are eligible for a return.
  • Proof of purchase, such as a receipt or order confirmation, must accompany the returned item.

To initiate a return, contact us at info@peakful.co. Upon approval, we will provide a return shipping label and detailed instructions on how and where to send the product. Items sent without prior approval will not be accepted.

Return Address:
No. 70335, Street 7, F5, Gate 97, District 5, International Trade City, Yiwu, Zhejiang 322000, China.

Damages and Nonconforming Goods
It is the customer’s responsibility to inspect goods upon delivery. If an item is defective, damaged, or if the wrong product is received, notify us immediately at info@peakful.co. We will assess the claim and provide one of the following remedies:

  • Replacement of the defective or nonconforming item.
  • Refund of the purchase price.
  • Other remedies as deemed appropriate under applicable law.

Exclusions and Limitations
Certain items are non-returnable, including but not limited to:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized items (e.g., bespoke orders).
  • Personal care products (e.g., beauty or hygiene products).
  • Hazardous materials, flammable liquids, or gases.

Additional Exclusions:

  • Sale or clearance items.
  • Gift cards.

For inquiries regarding return eligibility, please contact info@peakful.co before initiating a return.

Exchanges
Exchanges are not automatically processed. To exchange an item, follow the return procedure. Once the original item is returned and accepted, you may place a new order for the replacement.

Refunds
Refunds are issued upon successful return and inspection of the product. Approved refunds will be processed to the original payment method within 10 business days.

  • Refund processing times may vary depending on your bank or payment provider.
  • If a refund has not been received after 15 business days, contact info@peakful.co for assistance.

European Union 14-Day Cooling-Off Period
For goods shipped to EU countries, you are entitled to a 14-day cooling-off period in accordance with the EU Consumer Rights Directive. Notify us at info@peakful.co within 14 calendar days to cancel your order. Returned items must be unused, with original tags and packaging intact.

Legal Disclaimers
Force Majeure:
We are not liable for delays or failures due to events beyond our control, including but not limited to natural disasters, pandemics, or transportation disruptions.

Governing Law:
This policy is governed by the laws of the jurisdiction where the company is registered. For disputes, parties agree to the exclusive jurisdiction of the courts in that jurisdiction.

Right to Modify Policy:
We reserve the right to amend or update this policy at any time without notice. Changes apply to orders placed after the revision date.

Contact Information
Email: info@peakful.co