Shipping policy

Shipping Policy

Last Updated: November 21, 2024

At Peakful, we aim to deliver your order as quickly and efficiently as possible. This Shipping Policy outlines the details regarding order processing, shipping timelines, and delivery expectations.

Order Processing

Orders are typically processed within 1-5 business days after payment confirmation.
During peak times (e.g., holidays or promotional events), processing times may extend slightly.
Once your order is processed, you will receive an email confirmation with tracking details.

Shipping Times

Our shipping times vary depending on your location:

Standard Shipping: Estimated delivery within 7-14 business days after the order has been processed.
Please note that delivery times may vary due to factors beyond our control, such as customs clearance or carrier delays.

Shipping Costs

Standard Shipping: Calculated at checkout based on your location.
For qualifying orders, we may offer free shipping promotions. Check our website or product pages for details.

Tracking Your Order

Once your order ships, you will receive a tracking number via email to monitor your package's progress.
Please allow up to 48 hours for the tracking information to update after the shipment has been dispatched.

Customs, Duties, and Taxes

For international orders, additional customs duties, taxes, or fees may apply based on your local regulations. These charges are the responsibility of the customer.
If you refuse to pay customs duties or taxes and the package is returned to us, the cost of the return shipment and any additional fees may be deducted from your refund.

Delivery Issues

If your order hasn’t arrived within the estimated time frame:

Check the tracking information provided.
Contact the shipping carrier directly for the latest updates.
Reach out to us at info@peakful.co if further assistance is needed.

Lost or Stolen Packages

Peakful is not responsible for lost or stolen packages if the tracking status shows "Delivered." However, we will do our best to assist you in filing a claim with the carrier.

Delayed or Missing Orders

If your order does not arrive within 30 days after shipping, please contact us at info@peakful.co to resolve the issue. We will work with the carrier to ensure your order is delivered or provide a replacement if necessary.

If you have any additional questions or concerns about our shipping policy, feel free to reach out at info@peakful.co.